Shipping & Returns

At Jen Kahn, every order is prepared with care to ensure your garments arrive safely and beautifully presented.

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Shipping

Within South Africa, delivery is complimentary. Orders are typically dispatched within two to five working days, and tracking details will be sent by email as soon as your parcel is on its way. International deliveries carry a flat shipping fee of R1000, with delivery times varying according to destination. Once dispatched, clients will receive full tracking information. Every garment is carefully wrapped in protective tissue and packaged to reflect the Jen Kahn experience.

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Returns

We hope you love your Jen Kahn purchase.

For items purchased in-store, our policy is clearly stated on every till slip: “No exchanges or returns once goods have left the premises.”

For online orders, returns are accepted within fourteen days of receipt. Items must be unworn, unwashed, and in their original condition with all tags attached. To request a return, please email us at info@jenkahn.com with your order number, and our team will provide the necessary instructions.

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Refunds & Exchanges

Refunds for approved online returns are issued to the original method of payment within seven to ten working days from receipt of the returned item. Exchanges may be arranged on online purchases, subject to stock availability at the time of processing.

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Legal Notice

Please note that all returns and exchanges are subject to the rights provided under the South African Consumer Protection Act and the Electronic Communications and Transactions Act.